Testbank for A Guide to Customer Service Skills for the Service Desk Professional 4th Edition Knapp: Your Ultimate Study Companion
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Specifications of Testbank for A Guide to Customer Service Skills for the Service Desk Professional 4th Edition Knapp:
- ISBN-10: 1285063589
- ISBN-13: 9781285063584
- Authors: Donna Knapp
- Publisher: Cengage Learning
- Publication Date: 5/12/2014
- Categories: Test Bank
A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully …
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Testbank for A Guide to Customer Service Skills for the Service Desk Professional 4th Edition Knapp is not just a test bank; it’s a gateway to understanding complex topics and excelling in your field. Whether you’re tackling nursing, psychology, or other subjects, this test bank is your ideal study partner.
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Learn More About Testbank for A Guide to Customer Service Skills for the Service Desk Professional 4th Edition Knapp:
A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill, or self-management skill required to deliver effective technical customer support while providing proven, how-to techniques for mastering that skill. Research and references have been updated in each chapter, and the latest ITIL vocabulary and concepts are reflected throughout the text. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
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