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The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which …
Remarkable Characteristics and In-depth Details
ISBN-10: 1260092429
ISBN-13: 9781260092424
Authors: Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons
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Publication Date: 2018-01-23
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