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This detailed look at the “soft” skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
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Donna Knapp. Customer Service Skills for the Help Desk Professional SECOND EDITION Donna Knapp In the demanding world … Third Edition By Fred Beisse ISBN : 0-619-21510-0 Computer Uher Support Help Desk Support Specia A Guide to Help …
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Authors: Donna Knapp
Publisher: Course Technology
Publication Date: 2004-11
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